$50 Jokers and 52 More Ways to Win
Kym
is Managing Director of ‘Messages on Hold’.
But there’s nothing on-hold about the way he encourages
service quality and builds loyalty among his staff.
Here are three of Kym’s simple tips:
1. One way I keep my staff interested in super-serving
clients is offering them a ‘playing card pick’
for every written compliment they receive. They bring
me the written compliment and get to pick a playing
card from a deck of 53. If they choose a card numbered
2–9 they get the same amount in dollars. Face
cards get $10. Aces are worth $20. The joker wins $50!
They love this type of simple but fun reward, and it
doesn’t cost me a fortune!
2. When one of our team excels in service, I write a
letter to his or her parents, children or partner saying
how great he is and how much we appreciate him in the
business. I often receive calls from the recipients
saying how grateful they were to read the letter.
3. On the Friday before
Father’s and Mother’s Day, we invite the
staff’s parents and children to come in for a
morning celebration. They are treated like special guests
and get a chance to see exactly what their parent or
child does with us each business day.
With upbeat ideas like these, no wonder Kym’s
business, customers and staff are so successful.
Key Learning Point
When one organization
employs many ways to praise, the employees tend to stick
around – the customers do, too!
Action Steps
Use a range of rewards
all at the same time. Use skill and chance. Use family
and friends. Use your head, but also use your heart.
Next Article in Customer Service Culture >>
Bend the Rules and Win!
First Article in Customer Service Education >>
Education is the Star at Starbucks
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
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