 Bang!
You’re a Winner!
‘
Right Selection’ in Dubai organizes seminars and
training programs and distributes great books. They
keep their staff motivated with a process costing pennies.
Gautam, General Manager, writes:
At the beginning of the month we distribute six colorful
balloons to each staff member in the office. Each time
any staff member receives good news – over the
phone, fax, or e-mail – he or she blows up a balloon
and pops it with a loud bang. Everyone notices and asks
what the good news is, which then spreads quickly throughout
the office. The first person to burst all six balloons
each month wins dinner for two at a restaurant. Then
we restart the process with six new balloons each and
another free dinner to be won.
This creates a lot of anticipation for good news, followed
by excitement and communication each time someone bursts
a balloon.
(Good news in our case is qualified and quantified by
sales of a minimum amount, a contract confirmed, a client
calling to thank us for spectacular service, registration
of a large group, confirmation of event sponsors, etc.)
We have been bursting quite a few balloons lately, creating
excitement from each person’s eagerness to create
more frequent positive results. Bang! Another winner!
Key Learning Point
When success is publicized,
it can lead to more success. Winning is welcome –
and contagious.
Action Steps
Buy a bag of ballons.
Pass them out. And start popping!
Next Article in Customer Service Culture >>
$50 Jokers and 52 More Ways To Win
First Article in Customer Service Education >>
Education is the Star at Starbucks
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