Out-of-this-World Recognition and Rewards
Brenda
at Verifone shares an out-of-this-world recognition
approach:
‘I found a 23-inch inflatable space alien and
we use it for a program called “Above and Beyond”.
Every time I receive a message that someone has gone
above and beyond the call of duty, that person gets
to have the alien sit at their desk until the next person
gets an “Above and Beyond” compliment or
referral.’
Vicki is Director of Customer Service for a successful
on-line retailer. She writes:
‘We have a monthly award called “Radar O’Reilly”.
We encourage our associates to share information they
have learned: mistakes in our catalog, hard questions
from the media, little-known processes that can help
everyone, etc. Everyone submits their “Radar”
as the events occur and then a winner is selected from
the month’s submissions. The winner gets a movie
ticket!’
Ram is Chief Executive Officer of a large agricultural
outfit in India and offers this suggestion:
‘The most treasured award in our organization
is called the “Bright Spark” Award and is
in the form of a Spark Plug mounted on a small rosewood
stand. It is given out for the best out-of-the-box idea.
It costs hardly anything and yet is the most coveted
of awards among our team!’
Key Learning Point
It doesn’t
take a lot to create an award that means a lot!
Action Steps
Create an odd and
inexpensive ‘award’ this month using food,
clothing,
music, toys or trinkets. Make it fun, make it cheap, make
it work!
Next Article in Customer Service Culture >>
Bang! You're a Winner!
First Article in Customer Service Education >>
Education is the Star at Starbucks
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