I often find myself digging through piles of mail, e-mail,
invoices, newspapers and telephone messages when something
more important is waiting for my attention.
The thought of that ‘one BIG thing’ weighs
on my mind, gnawing at my sense of peace and calm.
Writing it on my ‘to-do list’ doesn’t
help. Only doing it gets it done. And oh! – the
surge of energy and relief that accompanies completion!
This month, pick
‘one BIG thing’ to improve the service you
provide. Choose one big thing you’ve known about
for some time – one that sits in the back of your
mind, gnawing away at your peace and calm.
Maybe it’s updating your website, revising a procedure,
creating a customer appreciation campaign. Perhaps it’s
upgrading your skills, teaching your team, resolving issues
that need attention.
Whatever it is: you know what it is. It’s the one
BIG thing that needs you. These things must be done eventually.
Make eventually today.
Next Article in Customer Service Mindset >>
Stretching Your Sense of Service
First Article in Customer Service Partners >>
Helping Others Succeed is Good Service
Did you appreciate this customer service training article?
Get more like this at no charge. Subscribe now to the UP Your Service! newsletter.
YOU MAY USE THIS CUSTOMER SERVICE TRAINING ARTICLE IN YOUR FREE NEWSLETTER OR YOUR WEB SITE
as long as you include this complete statement:
Copyright, Ron Kaufman. Used with permission.
Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
He is author of the bestselling series "UP Your Service!" and founder of
"UP Your Service College".
To enjoy more customer service training articles,
visit www.RonKaufman.com and www.UpYourService.com
FOR COMMERCIAL USE of this article in a paid newsletter, publication, or training program, please refer to our Terms of Use.
Do
the One Big Thing