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New Titles Open New Possibilities
In
my writing I’ve pointed out how titles can influence
the moods and expectations of those around us.
Here are some good examples sent in from readers around
the world:
‘We changed our Human Resources Department to
Department for People Support.’
‘We use “Partner-In-Charge of...”
whatever area someone has. It makes us all feel equal
in a flat organization. We just changed the Office Manager
to “Partner-In-Charge of Customer Delight”.’
‘My job responsibilities include project manager,
business development manager and senior consultant.
Ah, where’s the customer? So I’ve changed
my title to “Value Creation Consultant”.’
The Product and Sales Manager at my book distributor
changed his own title to ‘Author Champion’.
My titles have included author, speaker, trainer, consultant
and curriculum developer. I’ve stopped trying
to name my position. Now I just relate the mission:
‘Leading the Global Service Revolution!’
Key Learning Point
What you call yourself
and your colleagues has a big effect on how people understand
who you are, what you do and how you can assist. Choose
a title that opens the door and connects with other people.
Action Steps
You can change your
title, too. (Should you?)
Next Article in Customer Service Culture >>
Harness the Power of Praise
First Article in Customer Service Education >>
Education is the Star at Starbucks
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
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