 20
Words to Build a Better Future
If
you want to increase sales, enhance customer service
or consistently improve performance, ask your customers
this question (20 words):
‘Is there anything
we could do differently the next time that would make
it better or more valuable for you?’
This simple question tells customers you are looking
to the future, seeking to improve, and grateful for
their feedback.
If you want to work more productively between departments,
or more effectively with the members of your team, memorize
and utilize this question (20 words):
‘Is there anything
we could do differently the next time that would make
it better or more valuable for you?’
Colleagues will understand you are receptive, not defensive.
You welcome new possibilities, approaches and ideas.
If you want a better home or family life, sincerely
ask your loved ones this very simple question (20 words):
‘Is there anything
I could do differently the next time that would make
it better or more valuable for you?’ (I changed
one word in the sentence. Find it?)
Key
Learning Point
When you close a
sale, finish a job or complete a project, don't just wait
around for `the next time'. Initiate the conversation
for improvement. Your discussion will lead to better relationships,
understanding and results.
Action Steps
Repeat this sentence
until you can do it from memory, then use it consistently
with your customers, colleagues and partners (20 words):
`Is there anything we could do differently the next time
that would make it better or more valuable for you?'
Next Article in Customer Service Improvement >>
To Build Your Business, Appreciate the Customers You Already Have
First Article in Customer Service Innovation >>
In the Spirit of Service
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
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