Develop
a Yearning for Learning
Want
to learn something and deepen your relationship with
others at the same time? Here’s an easy way to
do it: 1. Choose a book or current article you want to read
and study.
2. Select the people with whom you’d enjoy discussing
this text. This works well with one or two, or with
an entire company or department. The dynamics are different,
but the benefits can be equally strong.
3. Send copies of the book or article to your chosen
‘learning partners’ with an invitation to
read and discuss the text together.
4. Reading a text is already a conversation between
you and the author(s), but the conversation can be somewhat
one-sided. Reading and discussing with others deepens
your learning in very valuable ways.
5. Start with something short and easy to read, one
article or chapter at a time. Go slowly enough to get
value from your conversations, but quickly enough to
keep your learning partners engaged.
6. Before you read, discuss these questions together:
Why did you choose this text? What benefits do you anticipate
from your reading and discussions?
Why did you choose these partners? What interests and
concerns do you currently have or share in this area?
What do you anticipate the author will say in this text?
What do you already know about this area?
What are your current ideas about this area of your
life? Are you a beginner looking for a good introduction?
Or are you already strong in this domain, and looking
to fine-tune your understanding or upgrade your performance?
7. During and after your reading of the text, discuss
these questions together:
What opinions did the author express? Remember, just
because it is in print doesn’t mean it is necessarily
‘true’.
What distinctions and examples does the author use to
make his or her case?
Where do you agree with the author? disagree?
In what way are your current actions consistent with
the author’s beliefs? In what ways do they differ?
What new actions can you take that will be useful for
you or others? What benefits do you anticipate?
How has your understanding of this area changed? Have
you strengthened your opinions? enriched your understanding?
changed your position on any important issues?
How will you and your learning partners extend this
conversation? What other text would you like to read
together?
Key Learning Point
Reading together
is a great way to share new learning and improve your
understanding, your work and your life.
I learned this
valuable method of reading and learning with partners
during my post-graduate participation in the Ontological
Design Course, a life-enriching innovation created
by Dr. Fernando Flores.
Action Steps
Learn something
new and valuable this month. Choose a text, choose some
partners and get going.
Use the list of questions on these
pages to guide your thinking and learning together. Enjoy
the conversations!
Next Article in Customer Service Innovation >>
Service Encounters of the Third Kind
First Article in Customer Service Measurements >>
'A' is For Outstanding
Did you appreciate this customer service training article?
Get more like this at no charge. Subscribe now to the UP Your Service! newsletter.
YOU MAY USE THIS CUSTOMER SERVICE TRAINING ARTICLE IN YOUR FREE NEWSLETTER OR YOUR WEB SITE
as long as you include this complete statement:
Copyright, Ron Kaufman. Used with permission.
Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
He is author of the bestselling series "UP Your Service!" and founder of
"UP Your Service College".
To enjoy more customer service training articles,
visit www.RonKaufman.com and www.UpYourService.com
FOR COMMERCIAL USE of this article in a paid newsletter, publication, or training program, please refer to our Terms of Use.
|