Keep
Your Suppliers Eager With a 70/30 Split
To
keep your suppliers on their toes, try this smart tip
I learned from the Group Purchasing Manager of Asia
Pacific Breweries.
Whenever he contracts to purchase items from more than one supplier, he gives one vendor 70% of the total purchase, while a second vendor gets 30%. And he tells them both exactly what he is doing.
Why this unequal split? And why tell the two suppliers about it? Here’s why:
If the first vendor does a good job, she knows she is keeping well over half the total purchase volume. But if she does a poor job, she knows she stands to lose more than half of what she is currently supplying.
On the other hand, if the second vendor does a great
job, he knows he could more than double his orders if
he takes over from the first vendor. However, if he
does a poor job, he knows he is dispensable as he supplies
less than half the company’s required volume.
This is an interesting technique for motivating supplier
partners that smart purchasing managers understand.
Now you know about it, too.
Key Learning Point
Effective programs
with your supplier partners help everyone succeed. Be
deliberate, and creative, in your contracts.
Action Steps
Identify your most
important supplier partners. Review your agreements with
them on a regular basis. Be sure they are motivated to
give you the best service they can right now, with an
eye towards more business in the future.
Next Article in Customer Service Partners >>
Service is a Two-Way Street
First Article in Customer Service Perception Points >>
You Have Leverage. Use it
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