We Have a Responsibility for the Future
The
senior management retreat was intended to harness commitment
for a new corporate vision. The new vision was big,
bold… and essential for success in the rapidly
changing world of financial services and solutions.
One senior manager asked if it was necessary to abandon
the existing mission statement and core values, which
had been nurtured with care for many years.
The president responded with an eloquent statement of
corporate (and personal) responsibility. He said:
‘We should honor the past, acknowledging the efforts
that have brought us to this place and time. We would
not be enjoying this success without the dedication,
imagination and sacrifices made by those in this room
and many others.
‘At the same time, we have a responsibility to
the future. The world is changing quickly. Customers’
needs are evolving more rapidly than ever before. New
possibilities and new consequences are unfolding all
around us.
‘We stand in the present based upon our efforts
in the past. Yet we must do what is required to be valuable
and relevant in the future. We demonstrate our respect
for the past and our commitment to the future by the
actions we take here today.’
Key
Learning Point
Success should be
recognized and rewarded, but not to the point of righteousness,
complacency or arrogance. Nostalgia can be a pleasant
hobby, but a dangerous vocation.
Action Steps
In which area of
your life are you proud of your expertise and achievements?
Do you still challenge yourself to improve in that domain?
What action can you take today for a more satisfying life
tomorrow?
Next Article in Customer Service Vision >>
Four Steps to a Better Service Culture
First Article in Tips for Trainers >>
Ten Ways to Maximize the Impact of Training
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
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