 If
We Implement Them All, You Have Not Succeeded
Singapore
is a small country, always looking for new ways to expand,
grow and succeed. That requires a constant stream of
creative policies and innovative, fresh ideas.
A high-powered panel of financial industry players was
convened to help open up the financial sector. Their
mission was to propose new ways of stimulating investment
and development in the banking, securities, insurance
and fund management industries.
The charter to this group was especially open-minded
and demanding. At a press conference introducing the
panel members, one leading government official said:
‘If we implement all the recommendations
your panel comes up with, then you have not succeeded.
You must go further, giving us ideas and suggestions
beyond what we are ready to implement at this time.’
What a powerful way to ask for – and demand – ‘over the horizon’ thinking.
Key Learning Point
To keep your culture
vibrant and evolving, you must consider ideas that are
well beyond what makes sense right now. You must look
ahead today, look beyond tomorrow and look `over the horizon'
for the future.
Action Steps
The next time you
seek a truly fresh perspective, challenge your team to
create proposals beyond what makes sense today. If they
offer only practical suggestions you can implement right
away, they've failed. If they force you to a higher plane
to see what might be in the future, they - and you - have
succeeded.
Next Article in Customer Service Innovation >>
Overcoming the Nasty Pirate
First Article in Customer Service Measurements >>
'A' is For Outstanding
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