Next, create a quick and easy contest every month.
Set short timelines for submission of ideas, offer
attractive rewards, and use new criteria for winners
every month.
Liven up your staff
suggestion program with new criteria and prizes every
month.
Respond to suggestions within one week. Don't make people
wait too long for a response from `The Committee'. Be
candid. If the answer is no, say so. If the answer is
yes, give an implementation date.
Act upon the best suggestions you receive. Nothing demonstrates
your commitment more than staff suggestions recognized,
rewarded and immediately put to work.
Are there even more practical ways to improve your organization's
suggestion scheme? Sure there are. Got a suggestion?
Next Article in Customer Service Innovation >>
Lack of Integration = Customer Frustration
First Article in Customer Service Measurements >>
'A' is For Outstanding
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