You Get a Little More When You Come to Singapore
Singapore
aspires to be a nation that provides consistently superior
service. But the local population faces two fundamental
problems.
First, a fear of losing runs deep within the culture.
The local phrase kiasu highlights an urge to
acquire more and a hesitation to give anything away.
Second, the population has been well trained to follow instructions with precision, but is less certain about taking new risks or innovative actions.
An expression is needed to challenge the nation, set the tone and give a new direction; a rallying cry to aim the country towards generosity and frequent innovation.
I have a proposal that just might work, an articulation with national purpose.
You get a little more when you come to Singapore.
This phrase raises the standards and points the way
towards continuous and generous improvement.
Key Learning Point
No challenge is too large to improve, fine-tune or resolve.
We can work on the environment, international cooperation,
worldwide nutrition, free education, comprehensive medical
care, cultural harmony and respect. But we need to know
where we're trying to go. Clear articulation is a guidelight
for the future.
Action Steps
What aspect of your
work or life would you like to change most? Have a clear
vision of what you want to achieve. See the challenges
that lie before you. Now create the words that show you
the way, and take actions to keep moving forward.
Next Article in Customer Service Vision >>
We Have a Responsibility for the Future
First Article in Tips for Trainers >>
Ten Ways to Maximize the Impact of Training
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
He is author of the bestselling series "UP Your Service!" and founder of
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