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 A
Promise to Remember
Kodak
Polychrome Graphics (KPG) is a leader in the field of
hardcopy reproductions: black & white, color, gloss,
matte, large format, high-resolution, digital input,
high-speed output, waterproof, sunproof and printing
on demand.
Their customer requirements are constantly changing.
(I’ll bet yours are, too.)
In such a fluid business environment, KPG makes a promise
to customers that is clear, confident and focused.
Our Promise
To be a company that
changes technology. Not just a company that changes
with it.
To be where our customers
are. Here and around the world.
To be a company that
focuses on one industry. Our customers’ industry.
To anticipate our
customers’ needs. And exceed them.
To be a partner.
Not just a vendor.
Last, but far from
least, to be a company that keeps its promises.
I like this statement
for two reasons: it is well articulated, and acknowledges
the need for ongoing change
Key Learning
Point
The world is evolving daily. Your promises must progress,
too.
Action Steps
Write a promise
for customers that prepares them, and you, for an unfolding
and challenging future.
Next Article in Customer Service Vision >>
Satisfaction-Plus for a Better World
First Article in Tips for Trainers >>
Ten Ways to Maximize the Impact of Training
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