 Four
Questions to Boost Collaboration
Building
strong partnerships is big business. But it doesn’t
have to be a big problem.
You can initiate powerful improvements with your customers,
suppliers, colleagues – even with your family
members.
Just ask these four simple but powerful questions and
listen carefully to the answers!
1. What would you like
me/us to do more of?
2. What would you like
me/us to do less of?
3. What would you like
me/us to start doing?
4. What would you like
me/us to stop doing?
The answers you receive reveal what other people value,
and what bothers them, too. Armed with this precious
information, take action to make things better.
Key Learning Point
Tighten bonds now
with your customers, suppliers, managers, employees, colleagues,
friends and family. These four simple questions will get
a dialog going, and keep your relationships growing.
Action Steps
Call a meeting, send
an e-mail, draft a survey or post a feedback form on your
website. Ask for candid comments, study the replies, then
launch into appropriate, appreciated action.
Next Article in Customer Service Partners >>
Creating Partnership Agreements
First Article in Customer Service Perception Points >>
You Have Leverage. Use it
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
He is author of the bestselling series "UP Your Service!" and founder of
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