 Nice
Work! Well Done! Keep it Up!
I
like to (quickly) thank those who give me good service,
and (gently) critique those who don’t.
Here’s an easy and effective way to do it.
I designed and then printed 500,000 laminated, full-color,
wallet-sized cards that say: ‘GOOD JOB! Nice
work! Well done! Keep it up!’ on one side, and
‘CHEER UP! A smile costs you nothing, but brightens
up everything!’ on the other.
There’s a big, bright yellow sun on the ‘Good
Job!’ side, and a smaller timid sun peeking out
from behind dark clouds on the ‘Cheer Up!’
side.
I took these cards on a recent trip and gave them to
immigration officers, taxi drivers, airline cabin crew,
room service staff and others. The impact was amazing!
Eyes lit up and smiles appeared. Even those who did
not speak English got the happy message right away.
Leaving one hotel, I asked the porter, ‘Have I
given you a “Good Job!” card?’ He
pulled out his wallet quickly. Opening it, he showed
me a photograph of his wife and child, with a bright,
sunny ‘Good Job!’ card right beside.
Key Learning Point
People everywhere
appreciate recognition. Find a way to acknowledge those
who serve you well, and raise the spirits of those who
need your help. You don’t have to provide therapy,
give money or write long letters. A simple ‘Good
Job!’ or ‘Cheer Up!’ card will do.
Action Steps
Visit www.RonKaufman.com/products
to see the ‘Good Job!’ and ‘Cheer Up!’
cards. Order yours now – then pass them on!
Next Article in Customer Service Mindset >>
It Takes One Grump to Spoil a Brand!
First Article in Customer Service Partners >>
Helping Others Succeed is Good Service
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Copyright, Ron Kaufman. Used with permission.
Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
He is author of the bestselling series "UP Your Service!" and founder of
"UP Your Service College".
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