 To
Inspire Perfect Service – Tip!
Have
you ever experienced lousy service? Ever had the pain
compounded by staff who obviously expect a ‘tip’?
I wonder what inspires people to provide customers with
better service: anticipating a tip at the end of an
interaction, or responding to a tip offered at the beginning?
I experimented to find out. Instead of evaluating service
and then tipping when the service is very good (my usual
practice), I tried tipping in advance, giving service
staff a small gratuity at the beginning of
each service interaction.
By tipping in advance I removed a question mark from
the mind of the service provider (‘Is this guy
going to tip me?’) and also from my own mind (‘Should
I tip this person? If so, how much?’).
As I went proactively ‘tipping through life’,
remarkable things happened. I noticed more smiles all
around, plenty of extra-mile efforts on my behalf, and
considerate personal follow-up throughout my travels.
Word spread quickly about me among staff in hotels and
restaurants. People smiled more, or perhaps it just
appeared that way.
Key Learning Point
When a service provider
receives acknowledgment and encouragement from the very
beginning, they may do much more to serve you well. Everyone
appreciates being appreciated, occasionally in advance.
Action Steps
You, too, can enjoy
better service. Express your appreciation early.
Try tipping your way through life.
Next Article in Customer Service Partners >>
Keep Your Suppliers Eager With a 70/30 Split
First Article in Customer Service Perception Points >>
You Have Leverage. Use it
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
He is author of the bestselling series "UP Your Service!" and founder of
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