Say
the Magic Words
There
are moments in life when someone says just a few magic
words that become powerful beyond the speaker’s
imagination.
Perhaps this has happened to you. It has to me –
twice.
The first magic moment occurred in 1972 when my high
school science teacher, Stan Rhodes, challenged his
students to see who could build the strongest bridge
using just a limited amount of balsa wood and glue.
On the day of the contest, a serious problem emerged.
I knew the span of the bridge could be at least 12 inches,
but I got the width wrong. I understood the maximum
width was 1 inch. In fact, it was 1.5 inches.
While my design was good, my bridge was 33% thinner
than all the others. Even so, it came in second place.
I was crushed. With an additional half-inch of width,
I surely would have won the contest.
As I was leaving, Mr. Rhodes pulled me aside and said,
‘Actually, your bridge had the best design. Well
done.’
I looked up at him, my mood completely changed.
‘Really?’ I asked in surprise. ‘Do
you think so?’
‘Absolutely,’ he grinned. ‘You are
a very good designer.’
‘Thanks, Mr. Rhodes!’ I walked away triumphantly.
Today, more than two decades later, I make my living
as an innovative curriculum designer. I’ve built
bootcamps, orientation programs, international tours,
interactive workshops, management retreats, conference
games, video and web-based learning systems and more.
I am confident and passionate about the power of good
design.
Stan Rhodes’ magic comment made a difference.
The second magic moment came when I was new to the business
world, a recent graduate of my youthful years as a world-trotting
citizen diplomat and Frisbee instructor.
I attended my first National Speakers Association Annual
Convention. Nervous and inexperienced, I was under-dressed
for the event and had no idea how successful speakers
built their impressive careers.
By chance I stood next to Thomas Winninger in the back
of a large conference room. Thom and I are about the
same height and for an instant we saw eye to eye. He
introduced himself with enthusiasm – his trademark.
I offered a more hesitant ‘Hello.’ We chatted
for just a short while. I felt rather awkward.
A few moments later, Thom looked right at me and spoke
with an intensity that went to my core: ‘I can
see you’ve got what it takes to succeed in this
business. You’ll do well.’
It was a busy conference and Thom was very well known.
We soon parted company in different directions. His
comment, however, stayed with me.
Today, more than twenty years later, I enjoy my career
as a successful professional speaker. Thom was right,
I did have what it takes. I wonder how he saw it? Maybe
he figured that anyone who showed up at the Annual Convention
had the interest and desire, if not yet the skills required.
Then again, perhaps Thom didn’t see much potential
at all, but spoke up to help me create it.
Thanks, Thom.
Key Learning Point
What you say to another
person may impact the balance of their lives. Make the
effort to boost their confidence, self-image and esteem.
Action Steps
Don’t hold
back. Move other people forward. Say the magic words.
Next Article in Customer Service Mindset >>
How to be a Better Customer
First Article in Customer Service Partners >>
Helping Others Succeed is Good Service
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