One worthy winner is an unnamed night nurse in the maternity
ward of a nearby hospital.
‘My experience at the hospital was very positive.
I was staying over with my wife after the delivery.
One night I had a headache (maybe from the lack of sleep
and being a first-time parent). I asked one of the staff
for a pain reliever. She gave me a neck rubdown for
a few minutes instead! That really made me feel better,
and no need for medication. I was impressed that the
staff went out of her way to satisfy a “customer”,
even when I wasn’t the baby or the mother. Is
that good customer service or what?’
You bet it is! Three key characteristics of an ‘UP
Your Service Mindset’ are: abundant generosity,
genuine compassion and seeing the world from your customer’s
point of view. Whoever she is, this night nurse at the
hospital clearly demonstrated all three.
Extend your care
beyond the normal course of action. Serve your customers,
and those they love, the way you would love to be served.
Next Article in Customer Service Innovation >>
Federal Express Sets a Benchmark
First Article in Customer Service Measurements >>
'A' is For Outstanding
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
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In
the Spirit of Service