 Leave
This Place Better Than You Found it
I
stepped into the restroom of a large office building
before a meeting. The paper towel dispenser had come
unhinged and fresh towels were scattered on the floor.
Many were wet and had been stepped on by those who came
before me.
Despite being in my suit and tie, I bent down to pick
up the remaining dry towels and placed them near the
sink. I gathered the wet and dirty towels and put them
in the trash. Then I found the receptionist and asked
her to inform Maintenance about the broken dispenser
inside.
As I was cleaning up, several people entered the restroom.
I wondered what they thought of me, picking up wet and
dirty paper towels in my suit and tie? Did they think
I broke the dispenser? Did they think I worked in the
building?
Then I realized how I felt about myself. I felt good
doing more than ‘what’s expected’.
My contribution was very small, but it made the restroom
a better place for everyone.
Key Learning Point
We are all beneficiaries
of public spaces: parks, roads, buildings, restaurants,
shopping malls and parking lots. Instead of being just
another user of these conveniences, be an active partner
in their upkeep, maintenance and care. It’s not
what others think of you that counts, it’s what
you think about yourself.
Action
Steps
Light burned out?
Tell someone it needs changing. A leak along the floor?
Report it with a phone call. Toilet paper running low?
Be the one to tell the staff. See that litter in the park? Pick
it up and toss it out. Did the people before you at a
fast-food restaurant forget to clear
their tray? Clear the table for them. What the heck, clear
two!
Next Article in Customer Service Mindset >>
Nice Work! Well Done! Keep it Up!
First Article in Customer Service Partners >>
Helping Others Succeed is Good Service
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Ron Kaufman is an internationally acclaimed customer service training educator for quality service.
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