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UP Your Service! College can help your organizations take advantage of global best-practices in building and sustaining a superior service culture.
We do this by working closely with you to implement Culture Building Application Toolkits (CBATs).
In dialogue and consultation with members of your management team or service steering committee, UP Your Service! College can help you:
- Review and evaluate your current service culture-building efforts,
- Identify high-impact areas for change and improvement,
- Take action to effectively develop your service culture, and
- Align and motivate your senior management team to provide full support.
Your organization can build and sustain a superior service culture by aligning your actions in each of these important areas:
- Crafting a Superior Service Philosophy
- Recruiting and Selecting Service Champions
- Service Orientation for New Staff
- Internal Service Communications
- Customers Surveys and Focus Groups
- Making Customers & Staff "Information Rich"
- Effective Customer Loyalty Programs
- Uplifting Service Recognition and Rewards
- Service Improvement Suggestion Programs
- Service Teambuilding Workshops
- Role Modeling for Superior Service
- Measuring Quality Service
- Service Recovery and Service Guarantees
- Handling Customer Complaints and Compliments
- Superior Service Events, Rituals and Traditions
Learn more about the College Curriculum.
Learn more about the College Methodology.
Learn more about the Certified Course Leaders.
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