Quotes on Service by Ron Kaufman

Reaching out takes nothing more than a smile.

- Ron Kaufman

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

- Ron Kaufman

Always aim for 100 percent and you’ll always know where to improve.

- Ron Kaufman

Quality is more than a promise, it’s genuine performance.

- Ron Kaufman

How can you learn more? By admiring what you’ve done right? Or by studying what you’ve done wrong?

- Ron Kaufman

Making an honest mistake is acceptable. Failing to fix it is not.

- Ron Kaufman

Developing great employees attracts great customers.

- Ron Kaufman

Employees are the key to your success with customers. Treat them well!

- Ron Kaufman

Silent customers can be deadly. Encourage them to complain.

- Ron Kaufman

If you were a customer, would you come back to buy your products or services?

- Ron Kaufman

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

- Ron Kaufman

Testimonials describe what has been, and are a promise of what is to come.

- Ron Kaufman

If your customers are demanding, be thankful.

- Ron Kaufman

If customers say you’re just ‘all right’, you’ve not done enough, you’ve failed to delight.

- Ron Kaufman

If you want to be the best, find the best in others.

- Ron Kaufman

Words not kept break more than a promise.

- Ron Kaufman

Promise too much and you’ll have plenty of room to fail. Promise little and you’ll have plenty of room to excel.

- Ron Kaufman

If it’s not impossible, you may as well try. If it is impossible, at least you’ll find out why.

- Ron Kaufman

A great leader makes what is visible in their mind, visible to all.

- Ron Kaufman

When the customer makes contact, he does not want a quote. He wants a commitment.

- Ron Kaufman

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