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Engaging Leadership Teams

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Engaging Leadership Teams

Many CEOs and senior leaders have risen to the top as experts in their industries or as specialists in technical competencies – not as experts in building a strong and sustaining service culture. This often results in initiatives to improve service being considered a frontline or a human resources / training issue. This is a fundamental mistake.

Building a service culture is a strategic, long-term initiative that requires sustained focus and commitment. The power of senior leadership to set the vision, focus the entire organization, reward success and remove roadblocks, and role model correct behavior, cannot be delegated to others.

We work with leadership teams all around the world, to help them dramatically improve service performance or differentiate based on service, to build a sustainable competitive advantage. These are typically 1 or 2 day Service Leadership Workshops, deeply customized for your organization, educating leaders on how to engineer their organization culture, while sharing relevant best practices from leading service organizations inside and outside your industry.

The number of participants may vary from a small group (12-30) your senior most leaders, or may expand to include a large leadership and senior management group, depending upon your current concerns and culture-building objectives.

Service Architecture

The UP! Your Service Architecture

Contact us to explore conducting a carefully customized Service Leadership Workshop for your team.



Some of our clients:
  • P&G
  • Globe-Telecom
  • NIIT Logo
  • LUX Logo

  • Sony Logo
  • Schneider Electric
  • Schreiber
  • ValamarHotels Logo

  • Adecco
  • Nokia
  • DBS
  • HP
  • Schlumberger
  • HSBC
  • Microsoft
  • ExonMobil
  • Hilton
  • Xerox
  • MerrillLynch
  • UBS
  • Singapore Airlines
  • Panasonic
  • Centra ProvidentFund
  • NSN

  • Asia Pacific
  • DIFC
  • Wipro
  • CapitaMalls

  • ELQ
  • Garuda Indonesia
  • Emirates
  • Advanex

  • MoveNPick
  • CIMB Bank
  • NTUC Income
  • OneandOnly

  • Dubai Properties
  • MayBank
  • SabicSteel
  • Marina Bay

  • SingTel
  • Astra
  • SingaporePoliceForce
  • center for creative leadership

  • Bupa
  • The American Club
  • ManulifeSingaporePteLtd
  • Temasek

  • Dubai Bank
  • Ministryofeducation
  • UOB
  • NUS

  • ParkwayHealth
  • Tecom
  • DubaiMunipality
  • SingaporeGeneralHospitalPteLtd

  • Vopak
  • Standard Chartered
  • Wall Street
  • HaagaHelia