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The Proven Path
to Delighting Your Customers,
Colleagues, and Everyone
Else You Meet
Service connects us all. Every time we go to the store, ride the bus, call the doctor, or even attend religious services we experience service. But at work we delegate service to a single department that is guided by anecdotal wisdom and clichés like "the customer is always right." We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate employees' ability to deliver.
If service is everywhere, why aren't we doing it better?
Ron Kaufman believes we can do it better, and knows exactly how. After more than 25 years of helping leaders transform their service cultures, Kaufman has discovered that while each successful organization is different, the architecture they apply to build an uplifting service culture is the same.
In this book, Kaufman reveals the 5 key elements of uplifting service-the architecture for a self-sustaining service culture and a prescription that works. He lays out the steps you can take to build a sustainable culture that delivers it every day, and offers tools and practices that have been proven effective in business, government, communities, and homes on every continent and in many languages.
Finally in one comprehensive volume, Uplifting Service reveals Kaufman's proprietary architecture for building an uplifting service culture. For leaders at all levels, it is a blueprint for making service a part of everything you are and everything you do.
Ron Kaufman is a global consultant, speaker and educator who specializes in building service cultures in the world's largest and most respected organizations, including Singapore Airlines, Nokia Siemens Networks, Citibank, Microsoft, and Xerox. Ron is a regular contributor to Bloomberg Businessweek and has been featured in the New York Times, Wall Street Journal, USA Today, and LIFE magazine.
He is the founder of UP! Your Service and lives and works in the United States and Singapore.
Read exclusive stories, best practice case studies and proven global strategies with action steps from Uplifting Service.
Now you can easily share Uplifting Service with your friends, colleagues, customers, and family.
When you spread the word about Uplifting Service, you make the world a better place for everyone.
Spread the Word Now
Making your way to a new world of uplifting service requires planning, commitment, and the right set of tools. To help you succeed along the path, we've provided everything you'll need to build an uplifting service culture. Begin your journey today.
Article Library
Hundreds of tips, techniques and real best practice examples with action steps you can apply right away. Learn what you can do right now to improve your service performance and build a stronger service culture. Explore now
Video Library
Innovative ideas and useful insights. Watch these short videos to understand the benefits, issues and challenges in building an uplifting service culture. You will learn a lot in just a few short minutes. Watch now
Assessments
Are you an Uplifting Service Provider? Or an Uplifting Service leader? Do you have an Uplifting Service Culture? To find out, take the quiz now
Posters, Screensavers and Slide Shows
Beautiful images and inspiring quotations to uplift everyone at the office and at home. Print the colorful high-resolution posters to hang on your walls; use the slide shows for meetings and special events; and download screensavers to be uplifted when you are serving others. Download now
Quotations on Service
Thousands of quotations on service from Ron Kaufman and other famous people. Enjoy and share these meaningful words of wisdom. Download now
Download resources for interviews, articles, and feature stories.
- Press Release: PDF
- Global Publicity Sheet: PDF
- Singapore Publicity Sheet: PDF
- Ron Kaufman Biography: PDF
- Interview Questions with Ron Kaufman: PDF
- Ron Kaufman Publicity Photos: Zip (16.8MB)
- Uplifting Service Book Images: Zip (10MB)
- Contact for Interviews: Contact us
Join Ron Kaufman and thousands of Uplifting Service enthusiasts, sharing the latest news, ideas, discussions, inspiration, and advice. Get answers to your questions from community members who are committed to upgrading service performance, building service cultures, and uplifting the spirit of service providers worldwide.
Subscribing to INSIGHTS is the best way to keep in touch with UP! Your Service and Ron Kaufman. You will receive free articles, videos, white papers, and other valuable tools for improving service performance and building an uplifting service culture. Subscribe now
The UP! Your Service blog is an open community for committed service leaders, managers and providers. We are dedicated to creating a world where people are educated and inspired to excel in service to others. We welcome your views and participation. Visit now
Follow Ron Kaufman on his service adventures around the world, from airports to events, and from cities to his personal scuba dives. If you want to know where the world's leader in uplifting service is and who he is serving, this is the blog to watch. Watch now
If you are a senior leader or manager responsible for the service culture in your organization, you can connect with Ron Kaufman through the world's largest professional networking community. Connect now
Be a fan of Ron Kaufman and Uplifting Service on Facebook. LIKE this page to enjoy all the latest news, photographs, and updates. Follow Ron Kaufman around the world. Connect now
Follow @RonKaufman and @UpYourService on Twitter for instant updates on what's happening, including tips, insights, and ideas from everywhere in the world of uplifting service. Follow now
Enjoy hundreds of videos by Ron Kaufman and others in the Uplifting Service community. This is where one of the world's top-rated speakers turns it ON for your education and enjoyment. Watch now
Join Ron Kaufman and thousands of Uplifting Service enthusiasts by uplifting someone else with a Keep it UP! card. Send a free e-card compliment now
"Ron Kaufman, founder of UP! Your Service, makes a convincing case for the importance of customer service in this step-by-step guide for businesses. The author defines service as "taking action to create value for someone else," and believes in its power to uplift and inspire. He examines the current state of customer service and provides concrete advice for transforming the industry, including questions for service leaders and providers at the end of select chapters....Kaufman's relentlessly positive attitude and focus on creating value for others is refreshing in today's economic climate."
Publishers Weekly Review
"Uplifting Service reveals the 'big picture' and the power of service today. Ron Kaufman gives every company the tools to build a client base of Raving Fans®!"
Ken Blanchard
New York Times Bestselling Author of The One Minute Manager and Gung Ho!
"If people are your business, this is the book to read now. Uplifting Service will instantly uplift the value of your human capital, leadership, front line, and everyone in-between!"
Rick Curzon
Managing Director, HR Summit Singapore
"When it comes to delivering world class service, Ron Kaufman understands two things. First, providing exemplary service is an organization-wide, all hands process, not just smiles over the phone or isolated heroics. Second, he understands how to help organizations internalize this service paradigm until it becomes part of their DNA and their customer loyalty soars. In Uplifting Service Ron provides a proven and practical roadmap for making this happen."
Richard Whiteley
Bestselling Author of Customer Driven Growth
I believe the readers of this book are people who enjoy making
useful contributions. Whether you do this in your work and your
community, or in your home and personal life, the service you
provide to others creates a more enlightened planet for us all.
Thank you for reading and sharing this book and for putting what
you learn into action. As you apply what you learn, other people
will be uplifted in their lives, and you will be uplifted in yours.
I hope we have the privilege of meeting in person one day soon,
and sharing the joy of uplifting service.
My warmest and best wishes to you,
Ron Kaufman
PS: I appreciate your help to
SPREAD THE WORD about
Uplifting Service! Discover how you can help now!
"Read this book, apply the steps. Watch your culture transform and your perspective on service change forever. Ron Kaufman has unlocked the mystery of service. Get ready for a magnificent journey into a new world."
Marshall Goldsmith
Bestselling Author of
What Got You Here Won't
Get You There
"Ron Kaufman has pinpointed
a massive wound in society, and offers a strategy on how
to uplift the world around us. For mankind, it's transformational. For business, it's a clean and clear path to a sustainable competitive advantage. This book is long overdue, and will certainly create a legendary shift."
Thomas Moran
Director, Customer and Partner Experience, Microsoft Operations
"Uplifting Service is a much needed breath of fresh air for our troubled times. Service authority Ron Kaufman has distilled his global perspective into a blue print for delighting customers. This is a critical skill now that social media has amplified customer's voices many times over. If you have customers you must read this now."
Stephen M. R. Covey
and Greg Link
Bestselling Authors of Smart Trust
"Uplifting Service gets to the bottom of what every great business should be, and then uplifts it. Ron's message is timely and the architecture he provides for building a service culture is timeless. This is a necessary book for every business."
Ann Rhoades
Executive Vice President of Jet Blue
Bestselling Author of Built on Values
"There's no substitute for great service and Ron Kaufman has captured both the why and the how in this book. Do yourself a favor and read Uplifting Service today. It will definitely help you to be more successful professionally and personally."
Arte Nathan
President & COO
Strategic Development Worldwide
"In Uplifting Service,
Ron Kaufman convincingly reveals why the right kind of service can transform your business, and he also provides a detailed and easy-to-follow blueprint. Every CEO,
manager and employee who provides service to others should not only read this
book, but use it as an
ongoing reference."
Adrian Gostick and Chester Elton
Bestselling Authors of
The Carrot Principle and All In
"I am utterly pleased with Uplifting Service. Ron Kaufman has brilliantly and poetically served the world by framing a concept that will undoubtedly impact business, and will change the perspective of every reader and organization that embraces this book. Kaufman provides real-world application of academic thought. He defines a common service language. He oversteps the cumbersome and often cliche commercialism of so many books. This book will uplift service."
Professor Jochen Wirtz
Director UCLA-NUS
Executive MBA Program
National University of Singapore
When it comes to delivering world class service, Ron Kaufman understands two things. First, providing exemplary service is an organization-wide, all hands process, not just smiles over the phone or isolated heroics. Second, he understands how to help organizations internalize this service paradigm until it becomes part of their DNA and their customer loyalty soars. In Uplifting Service Ron provides a proven and practical roadmap for making this happen..
Richard Whiteley
Bestselling Author of
Customer Driven Growth
"I've seen the corporate landscape evolve. And I've seen many aspects remain static-unchanged but not unchangeable. Ron Kaufman shows us how we can evolve with his book, Uplifting Service. This is the ultimate goal: to elevate and rise above yesterday."
Warren Bennis
Bestselling Author of Still Surprised:
Memoir of a Life in Leadership
"Uplifting Service is one
book every leader must
read and every service provider should embrace as their guide. Read it, apply it, and then recommend your customers read it. This book will immediately elevate the value of your relationships.
I have witnessed and walked on this proven path and have seen the results that follow. Now is the right time for you and your customers to experience this uplifting transformation as well."
Jagdish Ramaswamy
Chief Quality Officer, Wipro
"Uplifting Service will provide anyone interested in serving customers or colleague with the processes, practices and posture to deliver with delight!"
Chip R. Bell
Co-author, Managing Knock Your
Socks Off Service
"Uplifting Service pours ideas and action steps onto the pages, with case studies and questions to reflect on at the end of each chapter. This book reveals the steps companies can take to build a sustainable service culture."
Human Resources Online