Top 5 Provocative Posts from 2015

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Enjoy this selection of “Top 5” thought provoking posts.

Read, reflect, write a comment, and share these ideas with others.

Happy New Year everyone!

Aligned Service Language and Service CultureHow to Increase Productivity and Improve Service Simultaneously
by Ron Kaufman

4 Rules for Getting it Wrong and Right in Building Service Culture4 Rules for Getting it Wrong and Right in Building Service Culture
by Ron Kaufman

Get the Right People On and Off the Bus - New Service Staff OrientationService Staff Orientation Programs: Get the wrong people OFF the bus, and keep the right people ON!
by Jocelyn Low

Service Standards vs Service ExcellenceService Standards and Service Excellence….are Not the Same Thing!
by Jeff Eilertsen

NTL CEO with Award WinnersMeasure the Leading Indicators of a Stronger Service Culture
by Ron Kaufman

Which post is your favorite? What are your thoughts and comments?

We look forward to hearing from you!

Posted On: 29 December 2015
Categories: Service Communications
Tags: ,


3 Responses

  1. Bernie Utchenik says:

    Hey Ron,
    Always devour the advice and examples you share. You already know that.
    I might suggest you have someone or ones proofread the text a bit more carefully as the few typos or text errors take away the flow while reading.
    Always in your debt Ron.

    • Ron Kaufman says:

      Thanks, Bernie! Please point me to one of the typos so we can fine-tune and improve. Always appreciate your help in Stepping UP!

  2. Gerry Chisholm says:

    Finding the talent pool of people that essentially are brought up to respect people individuals respecting different ways of living ways of life just respect. This is a task in itself but there are those people out there just look for them and you will find them in every single culture that we live in



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