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The UP! Your Service blog is an open community for committed service leaders, managers and frontline providers. We are dedicated to creating a world where people are educated and inspired to excel in service to others.

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  • Upgrading service performance
  • Building Uplifting Service Cultures
  • Uplifting the spirit of service providers worldwide

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Best Practice is Not Good Enough

by Charles Tang (Communications Director)
  Posted on 26 April 2011

Many organizations are eager to learn and implement best practices. However, simply trying to replicate what works in another organization is bad practice. Wal-Mart’s much-publicized $1.85 billon mistake is a timely reminder.

So, what went wrong?

Benchmarking Inside and Out

by Ron Kaufman (Founder)
  Posted on 30 December 2010

Benchmarking means comparing yourself with – and learning from – the very best in any field or endeavor. We recommend you benchmark service leaders from your own industry and other industries as well.

What do you want to do better? What do they do exceptionally well? What best practices have they adopted? How are they changing and preparing for the future to maintain their leadership positions?