Up Your Service - Blog

Revolutionizing Service Culture in the Healthcare Industry

By Posted on 27 August 2015

Why a Paradigm Shift is Needed and How to Get One Started What’s happening in the industry? In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Treatment options have grown […]

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Women in Service to Make Our World a Better Place

By Posted on 17 August 2015

Participants of Daughters of Tomorrow & UP! Your Service workshop “Transforming Lives and Relationships through Service Mindset” According to a new study conducted by researchers at Catalyst and Harvard Business School, companies with more women […]

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Are You a Compulsive Consumer or a Connected Contributor? (Part One)

By Posted on 14 July 2015

This post is from Ron Kaufman’s upcoming new book, The Joy of Service. The Consumer to Contributor Continuum People who live in developed societies are routinely referred to as “consumers.” From a business and marketing […]

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Are You a Compulsive Consumer or a Connected Contributor? (Part Two)

By Posted on 14 July 2015

This post is from Ron Kaufman’s upcoming new book, The Joy of Service. Read Part One now… Every time you consume something, you have an opportunity to connect and contribute to someone else’s experience of […]

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Transforming Service in the Telecom Industry: Why It’s Needed and How to Make It Happen

By Posted on 16 June 2015

Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out cash. But this world is rapidly changing, if not already gone.

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The Organization Customer Disconnect

By Posted on 21 May 2015

This guest blog post is from online customer experience expert Gerry McGovern. The irony of this period of Big Data is that many organizations are becoming even more disconnected from their customers. Technology creates both […]

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Turn a Complaint into an Opportunity to Increase Customer Loyalty

By Posted on 13 May 2015

When you cannot deliver the service you promised to your customer, what do you do? Let’s face it. We all have days when we disappoint customers for various reasons. It could be a team member […]

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How to Leverage Every Meeting to Build an Uplifting Service Culture

By Posted on 12 May 2015

Steris provides sterilizers, sterile processing equipment, operating room surgical equipment, emergency room equipment and other medical device sterilization equipment. As a manufacturer with technicians working onsite in health care facilities, safety is a critical factor […]

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This Simple Strategy Will Uplift Your Service Education

By Posted on 11 May 2015

Steris is a global leader in infection prevention and surgical technologies based in the US and serving clients around the world. Leaders of the North American Service organization wanted to create buzz and momentum for […]

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Innovation and Process: What Football Teaches Us About Customer Experience

By Posted on 8 April 2015

A friend of mine, the Head of a Middle School, wrote the following as part of his weekly letter to parents. He is working hard to balance change and innovation demanded by modern times with the tradition and process long revered in student education. His message also rings true for service innovation in business and government organizations:

“When Brazil defeated Italy in 1970 for their third World Cup in 12 years, football aficionados claimed it was the greatest team ever with the greatest player ever, Pele. Four years later, it was the West Germans who defeated the Dutch in Munich to seize the World Cup, led by their brilliant defenseman, Franz Beckenbauer.

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