UP! Your Service - Blog

A Powerful (and Simple) Approach to Hiring New Staff Who Make Your Culture Stronger

By Posted on 16 August 2016

A successful service culture requires your people to collaborate with each other internally and exercise the partnership skills to create greater value for external clients. How do you find and hire such people? This is […]

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In the Ocean of Life, a Little Service Means a Lot

By Posted on 30 July 2016

What have you done today to put a smile on someone else face? Have you given a little thought, put in a little effort, in an attempt to uplift someone else? Or are you too […]

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Small Things are a Big Step Towards Excellence in Service

By Posted on 26 July 2016

Recently, I was visiting a company to demonstrate UP! Your Service and the CEO said to me, “We want to achieve world-class standards in our service. How can your company help us get there?” Caught […]

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New Audiobook Uplifts Your Reading and Your Service

By Posted on 25 July 2016

Imagine doubling or tripling your available reading time without adding hours to your day? I discovered audiobooks a few years ago and now read (well, listen) to several hours of books every day – while […]

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LUX* Resorts – Case Study in World’s Leading Services Marketing Textbook

By Posted on 15 June 2016

LUX* Resorts: Staging a Service Revolution in a Resort Chain  LUX* is a successful hospitality group operating in the Indian Ocean as well as other locations. In its previous incarnation, the company suffered from poor […]

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The 4Es to Cultivating Service Mindset

By Posted on 14 June 2016

We often hear leaders say, “We want our people to have a better service mindset.” What is a mindset? Here is one example. People often describe other people as either ‘glass half full’ or ‘glass […]

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NIIT Technologies – B2B Technology Industry Case Study in Service Revolution

By Posted on 17 May 2016

NIIT Technologies was widely viewed as a reliable company with excellent talent. The company was trusted to deliver well on clearly defined Service Level Agreements (SLAs). But the future was changing for NIIT Tech and […]

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Can Security Staff Enforce Your Service Excellence Brand?

By Posted on 17 May 2016

Everywhere you look there are more security personnel. This is one reality we share all around the world. In airports, hotels, shopping malls, schools, corporations and public spaces, we see an increasing number of security […]

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Harvard Business Review on Revolutionizing Customer Service

By Posted on 3 April 2016

  The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up […]

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I am stepping UP to service – and happy to be here!

By Posted on 15 March 2016

I am into the second week of my new job and today, I brought to work a book that has greatly influenced me over the past 10 years. The book, UP! Your Service, is about […]

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