UP! Your Service - Blog

Gaining Buy-In for Your Culture Change

By Posted on 16 November 2016

How can leaders effectively create a service culture transformation and ensure that all employees not only adopt, but also, embrace this change? Change can be disruptive and is often stressful. As a result, many people […]

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Building Block #1: A Common Service Language

By Posted on 15 November 2016

The 12 Building Blocks of Service Culture offer a powerful diagnostic lens to assess, improve, and grow a stronger culture of service excellence inside your organization. These Building Blocks provide a framework for creating a […]

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Customer service training, or service education. What’s the difference?

By Posted on 25 October 2016

Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – […]

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TheBrandHouse Engaging Service Vision – Uplift Your World. Everyday.

By Posted on 21 September 2016

CLOVIS WONG, CEO THEBRANDHOUSE, MAURITIUS talks about their Engaging Service Vision (ESV) TheBrandHouse is the leading distributor and retailer of home appliances and consumer electronics in Mauritius. They work in a very competitive market and […]

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Enjoy Ron Kaufman: Leading Global Keynote Speaker on Service Excellence

By Posted on 21 September 2016

Enjoy this complete keynote speech by Ron Kaufman at the Swiss National Excellence Awards in Lucerne, Switzerland on Uplifting Service Culture. Ron Kaufman is rated one of the “Top 25 Hot Speakers” by the National […]

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Fix Your Perception Points to Improve Your Customer’s Experience

By Posted on 18 September 2016

What differentiates you from your competitors? How can you stand out from the crowd? Look hard into what your organization provides: your products and services, your delivery systems, your employee’s attitudes and the way you […]

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A Powerful (and Simple) Approach to Hiring New Staff Who Make Your Culture Stronger

By Posted on 16 August 2016

A successful service culture requires your people to collaborate with each other internally and exercise the partnership skills to create greater value for external clients. How do you find and hire such people? This is […]

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In the Ocean of Life, a Little Service Means a Lot

By Posted on 30 July 2016

What have you done today to put a smile on someone else face? Have you given a little thought, put in a little effort, in an attempt to uplift someone else? Or are you too […]

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Small Things are a Big Step Towards Excellence in Service

By Posted on 26 July 2016

Recently, I was visiting a company to demonstrate UP! Your Service and the CEO said to me, “We want to achieve world-class standards in our service. How can your company help us get there?” Caught […]

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New Audiobook Uplifts Your Reading and Your Service

By Posted on 25 July 2016

Imagine doubling or tripling your available reading time without adding hours to your day? I discovered audiobooks a few years ago and now read (well, listen) to several hours of books every day – while […]

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