UP! Your Service makes it easy for me to teach my colleagues how to apply the key learning points to their jobs.
Everyone leaves the classes inspired, including me!"
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About Our Advisors
Advisors of UP! Your Service helps bring the company’s Vision and the Mission to life.
Pat Smith | The Ambassador
Pat is our high-level thinker and advisor. When a situation, or an idea, requires the 5-year vision or 50,000 foot consideration, Pat is our “go-to-guy”. He is an ambassador always ready with a warm handshake and the kind smile for our partners, clients, and friends of the organization. When UP! Your Service needs to discuss or decide something especially significant, Pat is our sounding board and industry-experienced advisor. When Pat isn't working on UP! Your Service business or helping the many other learning companies who seek his counsel worldwide, you can bet he is attending one of his kids sporting events with his lovely wife, or enjoying an outdoor walk in his hometown of Ojai, California with the amazing Holly, their dog.
Richard Whiteley | The Shaman
Richard is our long time consultant and Board member to UP! Your Service, is our guiding star. Richard, like a lighthouse, is the point to which we look for direction, encouragement, sage wisdom, and a laser clarity when our ship may have floated adrift. Richard is the medium between what we can see, and what we cannot, the facilitator of spirit, and our corporate healer of sorts. Richard, as the shaman that he is, appears differently for each of us, always at the ready with just the right word, correct advice, or alignment of thought. If you are ever fortunate enough to meet Richard, be warned. His blue eyes will surely melt your heart.
Jochen Wirtz | The Professor
Jochen Wirtz is one of the world’s leading authorities in the field of services marketing. He is the author of 10 books including the bestselling MBA text, Services Marketing – People, Technology, Strategy, and the leading book on Singapore Airlines, Flying High. Jochen is Associate Professor at the National University of Singapore, Academic Director of the UCLA – NUS Executive MBA Program, Fellow at the NUS Teaching Academy and Associate Fellow at the Saïd Business School, University of Oxford. Jochen has been recognized with the NUS “Outstanding Educator Award”, and is frequently complimented for his passionate teaching and writing about service.
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