THE LEADER IN BUILDING SERVICE CULTURES

Uplifting Service

After more than 25 years, Ron Kaufman has discovered the architecture leading organizations use to build strong and sustainable service cultures. In this New York Times bestseller, Kaufman reveals the secrets to become distinguished by Uplifting Service.

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  • LEADERSHIP ALIGNMENT

    LEADERS NEED A SHARED SERVICE VISION

    Don't let your service vision get scattered. Align your leaders today for a service vision and mission your whole team can support.

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  • SERVICE CULTURE

    STOP LOSING CUSTOMERS & TALENT

    Increase the loyalty of customers and team members with a service culture that keeps everyone coming back for more.

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  • SERVICE IMPROVEMENT

    POWERFUL TOOLS. PROVEN RESULTS.

    Proven principles and practical tools move workshops to action, and action into valuable service results.

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  • SERVICE EDUCATION

    SUFFERING WITH
    CUSTOMER COMPLAINTS?

    Enable your team to earn compliments, resolve complaints, and surpass customer expectations with an uplifting service education.

    Learn More Get Certified Join a Class

MEASUREUP

ASSESSMENT

DO YOU WANT TO:

  1. Dramatically improve service performance to customers and between colleagues?
  2. Differentiate from your competition based on the quality of your service?
  3. Get immediate service results, build a stronger service culture, and make them both enduring?

    If you answered 'Yes' to any of these questions, this assessment will help you identify where your culture is today and help align your team for where you want to go. Download Service Culture Assessment Tool PDF.
Download Now

SHOWUP

EVENTS

Gurgaon, India

SEP. 25, 2014

Service Keynote,
SHRM India Annual Conference

Bucharest, Romania

NOV. 12, 2014

The Secrets of Superior Service

READUP

BLOG

"Sorry" is a start. But Toyota needs a higher gear to achieve service recovery

Regardless of whether Toyota was slow, ignorant or delusionary to the faults in its vehicles, one thing it has finally […]

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EXPERIENCE

THE SERVICE LEADERSHIP WORKSHOP

Designed for leadership teams, this workshop will show you how to improve your performance and differentiate your company through uplifting service.

Experience a Workshop
Contact Us

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