THE LEADER IN BUILDING SERVICE CULTURES

Uplifting Service

After more than 25 years, Ron Kaufman has discovered the architecture leading organizations use to build strong and sustainable service cultures. In this New York Times bestseller, Kaufman reveals the secrets to become distinguished by Uplifting Service.

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  • LEADERSHIP ALIGNMENT

    LEADERS NEED A SHARED SERVICE VISION

    Don't let your service vision get scattered. Align your leaders today for a service vision and mission your whole team can support.

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  • SERVICE CULTURE

    STOP LOSING CUSTOMERS & TALENT

    Increase the loyalty of customers and team members with a service culture that keeps everyone coming back for more.

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  • SERVICE IMPROVEMENT

    POWERFUL TOOLS. PROVEN RESULTS.

    Proven principles and practical tools move workshops to action, and action into valuable service results.

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  • SERVICE EDUCATION

    SUFFERING WITH
    CUSTOMER COMPLAINTS?

    Enable your team to earn compliments, resolve complaints, and surpass customer expectations with an uplifting service education.

    Learn More Get Certified Join a Class

ASSESSMENT

 

    This assesment will help you identify where your culture is today and help align your team for where you want to go. Download Service Culture Assessment Tool PDF.

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EVENTS

 

Oslo, Norway

MAY. 7, 2015

Uplifting Service Speech and Workshop

Manama, Bahrain

OCT. 11, 2015

The Secrets of Superior Service Workshop

Muscat, Oman

OCT. 13, 2015

Service Leadership Workshop

Dallas, Texas, USA

OCT. 20, 2015

Uplifting Service @ 2015 Fortune Growth Summit Dallas

RECENT BLOGS

 

Human Resources: Take the Next Step Up and Serve the Customer

You can watch this blog post on Video here. (8:35) Traditionally, Human Resources has been considered an internal function whose […]

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CASE STUDY

 

    Learn how this national airline improved passenger satisfaction rating while substantially improving internal services.

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ARTICLE

 

Unhappy customers are opportunities to “bounce back”. Learn how many well-known businesses are already doing just that.

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TOOLSET

 

Hiring a new person or choosing someone to promote is one of the most influential jobs of managers and leaders. Here’s how to hire people with the right service mindset.

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EXPERIENCE

THE SERVICE LEADERSHIP WORKSHOP

Designed for leadership teams, this workshop will show you how to improve your performance and differentiate your company through uplifting service.

Experience a Workshop
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